In order to ensure the health and safety of our employees and their families amid the COVID-19 global pandemic, National Electrical Annuity Plan office staff began to work remotely full-time as of March 19, 2020. A small team remains onsite daily to ensure that necessary processes are completed and to process documents received to the office as needed.
We are committed to providing continuous service to all of our participants, retirees, employers, IBEW local unions and NECA Chapters through these difficult times. Our staff will still be available to assist you by phone and email Monday through Friday from 8:00am to 5:00pm EST. Please note that you can also register for the Online Benefits Portal to easily and securely change your address, view your quarterly statement, retrieve your 1099, or ask a question online. We sincerely appreciate your patience and understanding regarding potential delays that may occur due to the current extenuating circumstances of operation.
We also want to reassure our participants, retirees, and beneficiaries that we will continue to process all correspondence; however, anything sent in the mail or by fax may be delayed while we are operating remotely.
The NEAP Trustees will continue to monitor this situation daily and are prepared to adapt our operations as necessary to ensure continuous service while protecting the health and safety of our staff. We hope that you remain safe and well during this pandemic.
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